Privacy Policy

Last Updated: 26/02/2025

Welcome to erplus (the "Service"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service. By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Service.

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1. Who We Are

We are a dedicated team of developers operating under the name  Devonter . We specialize in building and maintaining SaaS applications, including  erplus , a cloud-based ERP platform designed to help businesses efficiently manage their operations, data, and processes.

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2. Information We Collect

We collect information to provide and improve our Service. The types of information we collect include:

2.1 Personal Information

This is information that can be used to identify you or your business, such as:

• Contact Information: Name, email address, phone number, company name, and job title.
• Account Information: Username, password, and other credentials used to access the Service.
• Billing Information: Payment details, billing address, and transaction history.
• Technical Information: IP address, device type, browser type, operating system, and usage data.
• User Content: Data you upload or input into the Service, such as business records, customer information, and financial data.

2.2 Usage Data

We automatically collect information about how you interact with the Service, including:

• Pages visited, time spent on pages, and features used.
• Error logs, performance metrics, and diagnostic data.
• Location data (if enabled by you).

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Enhance your user experience.
• Analyze Service performance and usage patterns.
• Deliver targeted advertisements (if applicable).

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

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3. How We Use Your Information

We use your information for the following purposes:

• To Provide and Maintain the Service: Deliver the features and functionalities of our ERP platform.
• To Improve the Service: Analyze usage patterns to enhance performance and user experience.
• To Communicate with You: Send updates, security alerts, and support messages.
• To Process Payments: Manage billing and subscription plans.
• To Protect the Service: Detect and prevent fraud, abuse, and security risks.
• To Comply with Legal Obligations: Fulfill regulatory requirements and respond to lawful requests.

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4. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: Third-party vendors who assist us in delivering the Service (e.g., hosting, payment processing, analytics).
• With Affiliates: Companies within our corporate group, subject to this Privacy Policy.
• For Business Transfers: In the event of a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share your information.
• For Legal Reasons: To comply with laws, regulations, or legal processes.

We do not sell your personal information to third parties.

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5. Payment Processing

Payments for our Service are processed by third-party payment gateways. We do not store or process your payment card details directly. Instead, we rely on trusted payment processors that comply with industry standards, such as PCI-DSS (Payment Card Industry Data Security Standard), to handle your payment information securely. When you make a payment, your payment information is transmitted directly to the payment gateway, and we only receive confirmation of the transaction. This ensures that your sensitive financial data is protected. For more information about how the payment gateway handles your data, please review their privacy policy:

• Paddle Privacy Policy

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6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest.
• Regular security audits and vulnerability assessments.
• Access controls and authentication mechanisms.

While we strive to protect your data, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

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7. Data Retention

We retain your information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.

You may request deletion of your data at any time, subject to applicable laws.

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8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your personal information.
• Restriction: Limit how we use your information.
• Portability: Request a transfer of your data to another service provider.
• Objection: Opt out of certain data processing activities (e.g., marketing).

To exercise your rights, please contact us using the information provided at the end of this Privacy Policy.

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9. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, where data protection laws may differ. We ensure such transfers comply with applicable laws and provide adequate safeguards.

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10. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

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11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website or sending you a notification. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

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13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: contact@erplus.ma
• Phone: +212 669 02 89 64